As I said, I found it unnecessary difficult to get contact details. I expect something like that to be in the FAQ.
But I have to admit once you get in touch with them, they seem to work efficiently. I got a reply within 40 minutes.
Besides all that I think it's my absolute right to be pissed off when I shell out 400 bucks and get a product that doesn't work, regardless of the manufacturer.
Will keep you guys updated about the issue.